Roadside Assistance and Towing

What is covered:

In the event of a breakdown occurring to the insured vehicle during your journey we will arrange assistance at the roadside and recovery to the nearest repairer (if required) up to the amount shown in the benefits schedule.

Please remember that if assistance is required on a French autoroute, and certain autoroutes in some other European countries, you must use the official SOS boxes at the side of the road in order to arrange initial recovery. You will be connected to the authorised motorway assistance service because the roads are privatised and all recovery companies are prevented from assisting on them. You should call us at the earliest opportunity so that we can arrange for the most appropriate assistance once your insured vehicle has been recovered from the autoroute. Any costs incurred for recovery from the autoroute can be claimed back from us.

Important - What is not covered:

• a. any repairs to the insured vehicle that are not described in this section.
• b. any insured vehicle which has not been serviced to the manufacturer’s recommendations and kept in a safe and roadworthy condition.
• c. any insured vehicle which has a recurring electrical or mechanical fault.
• d. any help or payment if the breakdown service cannot get to your insured vehicle because of bad weather.
• e. the cost of essential spare parts or repair costs at a garage.

Please also refer to the general conditions and general exclusions applying to all sections.