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Visit breakdown FAQ

 

 

Cancel an existing European Breakdown Cover policy

 

If you need to make a cancellation within 14 days please call our Eurobreakdown team on 0330 880 5049 and they will be able to assist you. 

 

Your Right To Cancel

We hope you are happy with the cover this policy provides. However, if upon reflection this, insurance does not meet your requirements, please return it to us within fourteen days of issue and we will refund your policy premium. For short term trips of 31 days or less in duration, an administration fee of up to £15 will be charged. You are not eligible for a refund if your policy has already begun or if you intend to make a claim under the policy or if you are outside the 14 day cooling off period.

Please note that we will only accept cancellations in writing from the email address used at the time of booking. 

 

Refund Payments

Refunds are passed to the Admin team and within 24 hours the funds are re-credited to the card used at the time of booking. The time taken for this to be reflected on your statement will be determined by your bank but will normally be within 72 hours of our receipt of your written confirmation, requesting the cancellation.   

 

14 day Cooling off period

Online Travel Insurance Services Limited operates its business under the guidelines of the Financial Conduct Authority and refunds will be in accordance with these guidelines. Click here to view the rules on the 14 day cooling off period and the right to cancel

 

Booking terms and conditions

Please click on the link above to review the booking terms and conditions that you agreed to when making a European breakdown cover booking. When filling in the declarations page regarding vehicle state, age, size etc you are also required to accept these booking terms and conditions and this is done by clicking an "accept" box. Failure to accept will halt the booking process and you will be unable to proceed. The full booking terms and conditions are shown on this page.

By checking this "accept" box you then agree that you have read and understood the booking terms and conditions and will abide by them.