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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2015 and 2016 we were delighted to be awarded a Gold Trusted Merchant status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

What are people saying about our European Breakdown Cover?


Product: European breakdown cover | Rating: Excellent
Customer comment: The cover of protection was adequate for our European road holiday in a fairly new car. It was cheaper by a long chalk over A.A cover in previous years. However', it gives us peace of mind when you are 100's of miles away from home. we did not have any problems so I cannot comment if anything had... Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: you offered a really good product and then offered me a discount on an already really good price - excellent Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Polite, pleasant, helpful and to the point - I've never had occasion to use the cover but have been using this service for a long time and it's as simple and straight forward as you could wish. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: on-line and telephone service is excellent Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I rang with a query and felt that the person handling my call was very efficient and knowledgeable. It felt as if he WAS Eurobreakdown. Very impressive. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Dealt with my questions adequately. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to purchase. Although I'll only know how good if I'm unfortunate enough to need assistance. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Application process is simple and easy to complete. Terms and conditions are clearly written. Compared with other breakdown services for U.K. drivers, Eurobreakdown is good value and you can tailor your option to meet your need. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: 3 vehicles towing caravans in our party and one of us broke down exiting Caen
The service he received was out of this world
Nothing could have been improved
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Product: European breakdown cover | Rating: Excellent
Customer comment: Thank you for the support last Sunday when we had a flat tire on A1 outside Bremen. After just a few ours we could continue our journey to Sweden
I would recommend your service and will use you next summer
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Product: European breakdown cover | Rating: Excellent
Customer comment: Up to now very good, communication, price etc, but time will tell if I need them in a hurry ref a breakdown or similar . Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Quick and easy to sort out. Have not had to use service so cannot comment on that. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I have never made a 'rescue' call on the many occasions I have used both Green Flag and latterly your cover, so I can only rate you based on the process of providing the cover prior to departure and the options provided between the three classes of cover - long may this last! Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Purchasing the product was easy and value for money compared with other Companies that I tried. I hope that I do not have to use it but if so then I will certainly do another customer experience survey to let you know how I got on. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I was covered with you two years ago and did not need to claim .You emailed me this year and gave me a quote that could not be beaten elsewhere that is excellent service. thank you Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Clear answers to FAQs.
I have used these policies before and would do so again.

I had one overseas breakdown which was speedily handled and car taken for repair to an authorised dealer
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very quick and easy to organise. Very good prices. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: This is a great value service, and the online selection and options are very clear. I would recommend Eurobreakdown to all my friends.

Like on insurance product one never knows the quality of the product until some thing has happened. That said I feel confident that based on the booking...
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Product: European breakdown cover | Rating: Excellent
Customer comment: Fortunately not needed to call on Euro breakdown services yet, but would recommend on basis of level of cover offered and competitive premium. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: We have used Eurobreakdown service before and felt comfortable during our last trip into Europe. The web page is easy to negotiate, the overall policy outshines the AA and RAC with a more competitive premium. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Peace of mind. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I have used Eurobreakdown now for several years, fortunately not required to use their services.
The policy they offer is first rate and cover can be arranged to suit your requirements, in my opinion the cover is as good if not better than the AA and RAC, at a fraction of the cost.
Very...
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Product: European breakdown cover | Rating: Excellent
Customer comment: 5 stars good service Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Straightforward and speedy. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: no problems so far happy to recommend to others Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Highly recommended. Fantastic service! Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to arrange and very competitive price. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Quick and easy to buy and cheapest quote to give me piece of mind whilst traveling Europe on holiday with my family Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Glad did not have to use the cover but had peace of mind whilst travelling in ROI Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Really easy to set up, great communication and very helpful. Luckily not needed on this occasion but will arrange again when we travel abroad. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Best service Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to book and great value. Eurobreakdown was the best after an evening searching online. And covered with Allianz, the biggest and probably best company in Europe! Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: i knew I had great cover with confidence. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: easy and efficient with all stages Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Efficient and not the usual **** to get to the essential answer to get to the price and buy Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: It was excellent

I'd encountered a problem at the point of payment and had a live chat with Mark, who promptly called me on my landline and sorted out the matter: I was very favourably impressed
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Product: European breakdown cover | Rating: Excellent
Customer comment: Efficient purchase. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: we used you last year when we went to Italy, luckly had no problems Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Had problems before on a trip and they were excellent. Would not dream of going anywhere else now Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: All very easy to do on line and you can see exactly what you are purchasing. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easily site to use backed up by very good service if you are unfortunate enough to need it. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: The car breaking down had the potential to ruin our holiday, but your amazing staff ensured that didn't happen. From start to finish they have been exceptional. The speed with which they sorted out the car transferral to the garage, our hire car, taxis to collect and return the hire car etc was... Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Did not have any breakdown. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Have used them about 4 times now and have recommended them to friends Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Extremely easy to arrange cover on-line for the dates we required at a very affordable price Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: easy transaction, enquiry politely and professionally dealt with Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Simple & quick to buy, and good value. Hope won't need to use the service.
Only complaint is that having been sent a discount code as previous customer, there was nowhere to enter it. I went through the process twice to make sure, but no luck.
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Product: European breakdown cover | Rating: Good
Customer comment: We did not have a claim but based on the website and price we would recommend Eurobreakdown. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Throughout my purchase of european cover I found the Staff to be very helpful, informative and very knowledgeable. Will definately use your service again. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Bought this last year and they are still good value for money - my car is 12 years old Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: very easy to arrange Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Very nice Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Have only purchased breakdown cover hope not to use it Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Great service. Had to contact to amend details and extremely understanding, polite and helpful. all sorted in under 2 minutes. Great service. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to follow on line and from the options given I was able to purchase the policy that matched my requirements. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Reasonable rates. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: The web site was clear and easy to use with a very comprehensive cover. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: very easy to follow and complete application. Options were made clear and price was acceptable. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I have renewed my European breakdown again this year as my family and I were so impressed with the service provided to us last year.

We were unfortunate enough to breakdown on our way back from a skiing holiday in France. From the moment we contacted Eurobreakdown we were given...
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Product: European breakdown cover | Rating: Good
Customer comment: Straightforward euro breakdown without uk tie in was a real clincher for us Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Swift efficient service and discount from the previous year which always is bonus in these times of restricted budgets.
Well done and thank you.
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Product: European breakdown cover | Rating: Excellent
Customer comment: As usual, the response from your phone representative was clear,concise and polite,a rare thing lately. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: Straightforward to understand and complete the purchase. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Easy to understand, quick to select best option, more than enough information to be able to decide. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Fine. Helpful and replied quickly to emails.

A couple of years ago we had a breakdown whilst abroad and their service was great.
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Product: European breakdown cover | Rating: Good
Customer comment: Cant really comment until I break down,which I didnt! Read more
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Product: European breakdown cover | Rating: Good
Customer comment: great price . did not have to use breakdown . but value for money Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Renewed over the phone, very quick. Read more
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Product: European breakdown cover | Rating: Good
Customer comment: I didnt need to use it so I thought it was good. Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: Good price and good service Read more
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Product: European breakdown cover | Rating: Excellent
Customer comment: I contacted Eurobreakdown as I put the wrong dates on my application for Euro cover, as the dates had passed I thought there was nothing to be done. That could not be further from the truth. The assistant corrected the problem and changed the dated within minutes. Read more
Support team reply: Many thanks for your feedback. 

Did you mean in your feedback title that the agent could not have been more courteous and helpful or that they could have been more courteous and helpful?

Product: European breakdown cover | Rating: Excellent
Customer comment: This is the second year we've taken out this insurance policy for our motor-home.
Some might wonder if its "money well spent" we travel a lot in Europe and having been totalled by a Polish coach on an Italy motorway in 2014, believe me, you soon realise the unforeseen stresses and difficulties in...
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Support team reply: "Wow" what picture. Thanks for sharing.
Product: Europena breakdown cover | Rating: Excellent
Customer comment: I needed them and the service was first class, could not fault them ! Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: we broke down in middle of naples we were amazed that we were assisted so quickly. Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Very good value for money. Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: Easy to arrange cover and costs seem very reasonable. Luckily not had to actually use the recovery service yet so can't comment on that! Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: Thank you. Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: 2nd time ive used this company,wasnt req this year but was excellent last year,sorted out crashed bike and repatriated rider....no probs,will use again next year A+++++ Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Easy to book and would recommend company and will certainly book again. Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Very easy to apply and very competitive price Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: We didn't need to use the service Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: Easy to buy. No breakdown so don't know about service. Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: ok Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: very happy peace of mind at a fantastic price Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Fortunately did not need to use this service but goog peace of mind. Thank you Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: Didn't need their service on this occasion Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: We were lucky we did not have to use breakdown Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Prompt reply . Very efficient Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Just making feel us safe on holiday in Europe Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: only service was at application stage as, luckily, I did not need to use the policy. Peace of mind was important. Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Thankfully didn't need to use them but website easy to use & very reasonable for good cover. Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Very easy to use and good comparison of what other breakdown companies include in their price. Very good value for money and comprehensive cover. Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: The website was easy to use. I could see clearly the different levels of breakdown service on offer and was able to select the appropriate option. Read more
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Product: European Breakdown Cover | Rating: Excellent
Customer comment: Straightforward to take out this cover. It also meant that my vehicle behaved itself and did not cause me any issues whilst on holiday! Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: Did not need to call out but as always the cost was good value Read more
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Product: European Breakdown Cover | Rating: Good
Customer comment: Had no call to use the service, but good to know it was there. Read more
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