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Frequently Asked Questions - Eurobreakdown.com

 

Booking a Policy

  1. Can I book a European breakdown cover policy safely online?
  2. If I book a European breakdown cover policy online, what do I receive?
  3. Can I book last minute?
  4. Can I print my documents having booked online?
  5. Will you provide me with the emergency numbers for instant travel
  6. Do I get an invoice?
  7. I am already abroad, will you cover me?
  8. At what time of day does my policy start and end?
  9. Where does my cover start from?
  10. My certificate says I have more days cover than I need, why?

Questions about Vehicles and towed caravans and trailers

  1. What vehicles do you cover on this European breakdown cover policy?
  2. Who is covered on this European breakdown cover policy, the vehicle or driver?
  3. How many passengers will you cover on this European breakdown cover policy?
  4. What's the maximum duration of any one trip on this European breakdown cover policy?
  5. I am towing a caravan, what is the max length?
  6. I'm driving a motorhome, what are the maximum dimensions?
  7. Why do you have a weight limit of 3500 kg gross weight?
  8. Minibuses, do you cover them?
  9. Are there restrictions on engine type?

What countries do you cover?

  1. What countries do you cover on this European breakdown cover policy?
  2. My destination is in Europe but it is not shown in your list, why not?

I have broken down, what do I do?

  1. When I call the number on my European breakdown cover policy, who deals with my emergency?
  2. How do I get in contact with the emergency contact team?
  3. What information do I need to give the breakdown assistance team?
  4. Any tips on how to work out my location?
  5. Where are these numbers shown on my policy certificate?
  6. Broken down on a French motorway, can you reach me?
  7. Private land or other areas where we cant gain access
  8. I dont speak the local language, who will help me with translation?
  9. Do I have to pay up front for any costs?
  10. Flat tyres and punctures, will you assist?
  11. I have put the wrong fuel in my vehicle, can you help?

Cost and Cover

  1. Why is this European breakdown cover policy such good value?
  2. Who is the Underwriter for this policy?
  3. Why do you have age bands for the vehicles on this European breakdown cover policy?
  4. Is there any excess to pay in the event of a claim?
  5. Is there a maximum claim amount on any trip abroad?
  6. How many claims can I make in a single trip?
  7. How many times can I claim garage bills on a Gold annual?
  8. Why can you only book an annual policy before its twelveth birthday?
  9. My vehicle turns ten while I am away, do I need to change my cover?
  10. What payment cards do you take and are there any extra charges?
  11. Do the prices you display on screen include Insurance Premium Tax?

Administration

  1. I buy a new car, can you change the policy?
  2. I want to upgrade from a single trip to an annual policy, can I?
  3. I have an annual policy and want to take my second car, can I get cover?
  4. I bought the wrong cover, do I get charged an admin fee to amend?
  5. I bought the cover in error, when do I get my refund?
  6. What does the 14 day cooling off period mean?